|Image from www.glossybox.com|
As you might recall, I had received several UK GLOSSYBOX shipments from my lovely partner in beauty, Grace (www.allthatslap.com), who was willing to get me a few as I had heard that GLOSSYBOX was coming to the USA and I wanted a sneak peek into their boxes. Unfortunately, GLOSSYBOX did not have a very good reputation in the UK when it came to their customer service and they eventually merged with Carmine, a beauty sampling subscription service with stellar customer service.
I'd like to think that with GLOSSYBOX being offered in several countries, they should be able to anticipate the level of demand from their subscribers. I don't think my expectations are unrealistic. I would expect that if there were a billing problem, I would have received some form of contact from the company as I had a month ago.
Overall rating: Boo! Hiss! for customer service, or lack thereof. I am hoping that we can chalk this experience up to growing pains and that they will get their act together so other subscribers aren't affected in similar fashion. I have quite a stash so I am not missing out on the monthly goodies but I hate that I am missing out on sharing with you the contents and product information that I so look forward to posting each month. Based on other blogger posts, it is the second great shipment that I am missing out on. I was not lucky enough to receive the full size US launch kit. Here's hoping September brings me some welcome goodies.